Troubleshooting

Water is collecting in the base of the shower/bath and not running out of the waste...
  If you have a small amount of water that is collecting in the tub/base and not running out of the waste this is because the tub has not been co...
Mon, 5 Dec, 2016 at 4:21 PM
The water in my shower is not exiting the waste fast enough.....
If the water is not leaving the waste fast enough, this is because there is not enough Fall on the waste pipe. Fall refers to when a pipe is required to ...
Fri, 2 May, 2014 at 1:43 PM
My shower is not very powerful - water runs slow...
Check to ensure you are supplying enough water pressure to the shower 91-3) bar.If you have a Combi Boilder, get your plumber to test the water pressu...
Fri, 30 May, 2014 at 5:10 PM
Water keeps pulsing, especially from the body jets....
If your water keeps pulsing fast and slow or if your pump keeps starting and stopping then you may need to remove the Non Return Valves [NRV's] ...
Fri, 2 May, 2014 at 1:49 PM
My shower unit is leaking....
The first thing to do is to locate where exactly the leak is coming from. Move the shower away from the wall/corner and look both behind back and also...
Fri, 26 Sep, 2014 at 4:40 PM
My water temperature is too cold, even with the dial turned to the hottest setting....
If your shower is unable to provide hot water, even with the dial set to the hottest setting, this would indicate that the Thermostatic Cartridge has ...
Fri, 17 Oct, 2014 at 9:51 AM
My divertor valve is labeled incorrectly....it operates a different function?
This is not a very common issue, but is easily resolved. The first and simplest solution, is to turn the dial to output water from the Body ...
Fri, 2 May, 2014 at 2:41 PM
Electronic Control pad is not working, only shows a red light....
  If your Electronic Control pad no longer displays the icons in the display and will not allow you to control the lights, fan and ozone etc, but do...
Sat, 20 Sep, 2014 at 9:44 AM
The radio is buzzing when switched on....
The radio can pick up interference from the Ballast of the lights. You can correct/minimise this by positioning the aerial away from the Ballast...
Fri, 2 May, 2014 at 2:44 PM
The fluorescent ring light has stopped working....
The ring tube light fitted to some of our steam showers is of a fluorescent type. In order to function, the tube uses a Ballast, which is normally located o...
Fri, 2 May, 2014 at 2:46 PM